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U.S. Citizen Services

Smart Traveler Enrollment Program (STEP)

Smart Traveler Enrollment Program (STEP)

The State Department (DOS) has the Smart Traveler Enrollment Program (STEP). It allows U.S. citizens to record foreign trip and residence information that DOS can use to communicate with and assist citizens in an emergency.

U.S. citizens who travel or reside abroad can also access this site. We invite you to enrol yourself and your family and become acquainted with STEP. If you are already registered with this Embassy/Consulate, please enrol using STEP to update your records. STEP for U.S. citizens allows you to enrol and update your own records, making it easier for you to keep your information current. This also includes your travel itineraries. The data you provided is completely secure, and is held behind DOS firewalls, accessed only by cleared personnel in Embassies, Consulates, and DOS, and releasable only under provisions of the Privacy Act.

June 19, 2014 Message for U.S. Citizens - July 4th Voting Message:

Celebrate democracy this 4th of July by taking the necessary steps to vote in the 2014 U.S. elections!

In order to vote in the November 2014 elections, all overseas U.S. citizens (sorry, but not U.S. nationals) need to have completed a Federal Post Card Application (FPCA) in 2014.  Whether you are a first-time voter or have already received ballots and voted absentee in past elections, you must complete an FPCA each year to participate in elections as an overseas absentee voter. 

You can always request voting assistance from the Embassy or drop off your completed voting forms and ballots, addressed to your local election officials, during the following hours: 9-11am Monday – Friday. [click here for the steps on how to vote]

IMPT Visa/Passport Systems Notice

  • The systems issues that have affected the Department of State’s ability to issue visas have been resolved; all applicants can schedule appointments as normal. If you are in need of an emergency appointment please visit the webpage below for information about the process and also the criteria needed to request an emergency appointment

    The U.S. Consulate General in Auckland has printed all approved visas outstanding for individuals that have already attended their interview or applied by mail.  We apologize for the inconveniences caused by the system outage.  Moving forward we will make every effort to process all applications in a timely manner.

    June 29, 2015 (more information at

  • Travel Information - Visas, American Citizen Services, Travel Warnings...